Refund policy

We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online. Within 14 days, orders may be returned and we will issue a refund. Return costs are not covered by SOBY.

· All products must be returned within 14 days after the delivery.

· All products must be unworn and unwashed.

· All products must have all original SOBY tags still attached.

If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.

Exchange and Refunds

We are happy to offer an exchange or refund when the product is defect. We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days after the delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.

 

Late or Missing Refunds

· In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email info@sobysworld.com

 

Standard Refund Method

Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.

 

Damaged goods during shipment

Make sure you check your item(s) once you receive your package. Any harm from delivery must be accounted for to us within 14 days after the delivery. In the event that you get your item(s) and it has been damaged during shipment, please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Soby’s World. We will issue a refund for the damaged goods and you can make the order again.